To continually optimize the performance and enhance cybersecurity safeguards of all SitePro products, our scheduled platform maintenance for May 2022 was initially planned from 8:00 PM – 9:00 PM on 05/17/2022.
That maintenance window was ultimately extended out to 12:30 AM. This maintenance focused on cybersecurity and ensured all aspects of our infrastructure continue to have the most up-to-date tools and capabilities. Our hyper-vigilant mindset temporarily created a barrier between the cloud services responsible for site-to-cloud message security and site-to-cloud message handling.
While this had no impact on local, on-site control, it was visible to a subset of our customers in the form of stale live data and "site communication timeout" alerts for approximately 4 hours. We want to acknowledge any inconvenience this may have caused and assure those who experienced any part of this that we have revised our scheduled maintenance prep procedures to ensure our ongoing cybersecurity efforts don't interfere with your operational goals or peace of mind.